1. What materials are your crystal products made of?
Our crystals are sourced from high-quality natural minerals. Each piece is carefully selected and handcrafted to ensure authenticity and uniqueness.
2. Do the crystals have any healing properties?
Many believe that crystals carry natural energies that can promote well-being, balance, and positive energy. However, please note that crystal healing is a complementary practice and should not replace medical advice or treatment.
3. How should I care for my crystal products?
We recommend keeping your crystals away from harsh chemicals, prolonged exposure to direct sunlight, and extreme temperatures. To clean, simply wipe gently with a soft, dry cloth.
4. Do you offer international shipping?
Yes! We ship worldwide. Shipping fees and delivery times vary depending on the destination. You will see available options at checkout.
5. How long does shipping take?
Processing usually takes 1-3 business days. Delivery time depends on your location, typically ranging from 7 to 20 business days for international orders.
6. Will I be charged customs fees or import taxes?
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and vary by country.
7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
8. What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition. Please contact our customer service team to initiate a return.
9. Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us within 12 hours of purchase. After processing begins, changes may no longer be possible.
10. How can I contact customer support?
You can reach us via email at info@moonmatrixco.com or through our Contact Us page. We are happy to assist you!